Mix and Match

Shipping policy

Shipping Policy for My Samoa

Last Updated: 12-11-23

Thank you for choosing My Samoa! We strive to provide excellent service to our customers, and part of that commitment is ensuring transparent communication about our shipping policies. Please read the following information to understand how we handle shipping.

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • During peak seasons or promotions, processing times may be slightly longer.

2. Shipping Rates:

  • Shipping rates are calculated based on the weight, size, and destination of your order.
  • You can view the shipping cost during the checkout process before finalizing your purchase.

3. Shipping Methods:

  • We offer several shipping options, including standard and expedited services.
  • The available shipping methods may vary based on your location.

4. Estimated Delivery Time:

  • Estimated delivery times are provided during the checkout process.
  • Delivery times may vary based on the shipping method selected and the destination.

5. International Shipping:

  • We offer international shipping to select countries. Additional customs fees, taxes, or duties may apply, and customers are responsible for these charges.

6. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • You can track your order through our website or the designated courier's tracking system.

7. Shipping Delays:

  • While we make every effort to ensure timely delivery, external factors such as weather conditions or customs processing may cause delays. We appreciate your understanding in such situations.

8. Incorrect Address:

  • It is the responsibility of the customer to provide accurate shipping information.
  • Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect or undeliverable address.

9. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages after they have been marked as delivered by the courier.

10. Returns Due to Failed Delivery Attempts:

  • If a package is returned due to multiple failed delivery attempts, the customer may be responsible for additional shipping fees.

Contact Information: If you have any questions or concerns about our shipping policy, please contact our customer service team at mysamoa.online@gmail.com.

Thank you for choosing My Samoa! We appreciate your business.