Privacy Policy
My Samoa – Privacy Policy
Version published: 1 July 2025
Introduction
My Samoa (“www.mysamoa.co”
, “we”, “our” or “us”) recognises that your personal information is important to you and that you are concerned with how it is collected, used, and disclosed.
We are committed to protecting your privacy and handling your personal data in accordance with applicable laws and regulations, including the New Zealand Privacy Act 2020, and for customers in Samoa, in accordance with local privacy and consumer protection standards. For our international users (including those in Australia, the EU, and the USA), we also comply with relevant global data protection laws where applicable.
This Privacy Policy explains:
When you can deal with My Samoa anonymously or through a pseudonym.
Why and how My Samoa collects, holds, uses, and discloses your personal information.
The types of personal information we collect.
How you can access or correct your information.
How to complain about a breach of privacy.
Our disclosure of information to overseas service providers.
When Can You Deal With My Samoa Anonymously?
You can browse our website anonymously. However, in some cases, it is not practical to deal with us anonymously, such as when you:
Place an order for vouchers, groceries, or services on www.mysamoa.co
.
Arrange pickup or delivery for goods or meals.
Participate in loyalty, membership, or rewards programs.
Submit customer support requests, refunds, or warranty claims.
Enter competitions, promotions, or surveys.
Pre-order goods or services.
Why We Collect, Hold, Use & Disclose Personal Information
My Samoa collects, holds, and uses personal information for purposes that are reasonably necessary for our business operations, including (but not limited to):
Processing your orders and payments on mysamoa.co
.
Providing products, vouchers, and services purchased through our platform.
Delivering customer support, refunds, and complaints handling.
Marketing and promotions across platforms such as Facebook, Instagram, and Google.
Providing personalised recommendations, loyalty programs, and membership benefits.
Fraud detection and security monitoring.
Compliance with legal and regulatory obligations (e.g., financial, remittance, or tax reporting requirements).
Improving our services based on customer feedback and surveys.
We may also use artificial intelligence to enhance your customer experience, for example:
Customer service (chatbots, automated support).
Fraud prevention and security.
Personalisation of offers and predictive analytics.
What Information We Collect
The types of information we may collect include:
Name, address, and contact details (phone and email).
Date of birth.
Payment details (credit/debit card, bank information).
Order and transaction history.
Username and account login details.
Proof of identity documents (if required for verification).
Browsing activity and IP address when visiting mysamoa.co
.
Social media usernames (if linked for marketing or support).
Feedback, reviews, and survey responses.
How We Collect and Store Information
We collect personal information when you:
Create an account on mysamoa.co
.
Place an order or redeem a voucher.
Contact our customer service team.
Subscribe to newsletters, promotions, or loyalty programs.
Participate in surveys or competitions.
Your information may be stored:
On secure servers hosted by third-party providers (some located overseas).
In encrypted databases for payment and order records.
In secure email and support ticketing systems.
Marketing & Communications
When you create an account or make a purchase, you consent to receive promotional communications unless you opt out.
You can unsubscribe anytime by:
Clicking “unsubscribe” in our marketing emails.
Replying “STOP” to SMS messages.
Adjusting your account preferences on mysamoa.co
.
We may use anonymised data with third-party platforms (e.g., Facebook, Instagram, Google) to display targeted ads.
Sharing Your Information
We may share your personal information with trusted third parties, such as:
Delivery and logistics partners in Samoa and New Zealand.
Payment processors and banks.
Vendors and suppliers whose goods/services you purchase via My Samoa.
Fraud prevention and security services.
Government or regulatory bodies where required by law.
We may also transfer information overseas (e.g., New Zealand, Australia, USA, Singapore) to process transactions or store data securely.
Accessing & Correcting Your Information
You can request access to, or correction of, the personal information we hold about you. Requests can be made by emailing privacy@mysamoa.co
.
Complaints
If you believe we have breached your privacy, please contact us at privacy@mysamoa.co
.
We will investigate your complaint and respond within 30 days. If unresolved, you may escalate it to the New Zealand Privacy Commissioner or relevant authority in your jurisdiction.
Security
We take reasonable steps to protect your personal data from misuse, loss, unauthorised access, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at www.mysamoa.co
.
